ElectroBond

Terms & Conditions

Statutory Rights
-None of the information below affects your statutory rights. We are a UK based company and all contracts for the sale of goods entered into by Electrobond on the website will be subject to the laws of England and Wales.

How the contract is formed between you and us

Our shopping pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.

After you place an order, you will receive an e-mail from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted.

We will confirm our acceptance to you by sending you an e-mail that confirms that the products have been dispatched or, in the case of Click and Collect, are ready for collection from your nominated store (Dispatch Confirmation). The Contract between us will only be formed when we send you the Dispatch Confirmation.

If we are unable to supply you with a product, for example because that product is not in stock or no longer available or because we cannot meet your requested delivery date or because of an error in the price on our site as referred to in clause we will inform you of this by phone or by e-mail and we will not process your order. If you have already paid for the products, we will refund you the full amount including any delivery costs charged as soon as possible.

Right to cancel this agreement

Under the Consumer Contracts regulations 2013, you have the right to cancel your agreement with Electrobond within a period of 30 calendar days. This period begins the day after you receive the goods. Please contact us as soon as possible to notify us of your cancellation request. If your order has already been dispatched then you will need to either refuse delivery or return the goods. Refunds will usually be processed within 3-5 days of receipt of the product. Goods must be returned before a refund will be processed and the product must be returned in its original condition.

How you can cancel this agreement

Please contact us as soon as possible if you wish to cancel your agreement, you can do so by writing to us or send us a message via hello@elecgtrobond.co.uk. Orders can only be cancelled before processing/despatch has begun.

Once your order has been successfully cancelled and agreed by Electrobond, any sum debited from your payment card by us will be re-credited to your account as soon as possible. If cancelled orders are erroneously delivered to you, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.

How Electrobond can cancel this agreement

We reserve the right to cancel the order if:

-We have insufficient stock to fulfil your order and an alternative is not suitable
-We are unable to obtain payment
-We do not deliver to your area
-A product fault or an error in the product description has been identified
Our right to vary these Terms.

Every time you order Products from us, the Terms in force at the time of your order will apply to the Contract between you and us.

We may revise these Terms as they apply to your order from time to time to reflect any changes in relevant laws and regulatory requirements.

If we have to revise these Terms as they apply to your order, we will contact you to give you reasonable advance notice of the changes and let you know how to cancel the Contract if you are not happy with the changes. You may cancel either in respect of all the affected Products or just the Products you have yet to receive. If you opt to cancel, you will have to return (at our cost) any relevant Products you have already received and we will arrange a full refund of the price you have paid, including any delivery charges.

Acceptance of Terms:
- By accessing and using this website, you agree to comply with and be bound by these terms and conditions.

Product Information:
- We strive to provide accurate and up-to-date information about our products. However, we do not guarantee the accuracy, completeness, or reliability of product descriptions, pricing, or availability.

Pricing and Payment:
- Prices are subject to change without notice.
- We accept payments through secure methods. Payment information is handled with utmost confidentiality.

Shipping and Delivery:
- Shipping times and costs may vary based on location and other factors.
- We are not responsible for delays caused by shipping carriers.

Returns and Refunds:
- Our return policy outlines the conditions and procedures for returning products and requesting refunds.
- Electrobond reserves the right to refuse returns that do not meet our policy criteria.

Warranty and Liability:
- Information regarding product warranties and limitations of liability is provided in our warranty policy.

Privacy and Data Security:
- We are committed to protecting your privacy. Our Privacy Policy explains how we collect, use, and protect your personal information.

Intellectual Property:
- All content, including text, images, and logos, on this website is protected by copyright and other intellectual property laws.

User Accounts:
- Users are responsible for maintaining the confidentiality of their account credentials and for all activities conducted under their account.

User Conduct:
- Users must adhere to ethical and lawful conduct when using our website.
- Prohibited activities include, but are not limited to, hacking, spamming, and uploading malicious content.

Termination of Access:
- Electrobond reserves the right to terminate or suspend user accounts or access to the website for any reason, including violation of these terms.

Modification of Terms:
- We may update or modify these terms and conditions at any time. It is the user's responsibility to review them periodically.

Governing Law:
- These conditions are governed by and construed in accordance with the laws of England and Wales. You agree, as we do, to submit to the exclusive jurisdiction of the English courts.

Contact Information:
- For inquiries or concerns related to these terms and conditions or our products, please contact us at hello@electrobond.co.uk.

Product Display

We have made every effort to display the products featured as accurately as possible. However, the colours we use, as well as the display and colour capabilities of your particular computer monitor, may greatly affect the colours you actually see on the screen. Electrobond cannot be held responsible for any limitations of your monitor and cannot guarantee that your monitor’s display of any colour, texture, or detail of merchandise will be accurate / the same as the actual product.

Product Pricing

In the very rare event of a product price discrepancy, the purchase price of the product on the Electrobond’s website prevails over the price that may appear on the delivery or product packaging. You will always be charged the price that is displayed on the checkout page.

We try to ensure that all pricing on the website is accurate, but occasionally an error may occur and goods may be incorrectly priced. If we discover that a pricing error has been made, we reserve the right to suspend your order and contact you to ask whether you wish to continue with the order at the correct price. We are not obliged to supply goods at the incorrect price.

All transactions on Electrobond’s website are in GBP (£).

EURO (€) / US Dollar ($) currency prices shown are for illustrative purposes only. Exchange rates may vary and the price charged upon purchase may differ due to prevailing exchange rates and any charges levied by your provider.

Website Errors

We endeavour to present the most recent, most accurate and most reliable information on our website at all times. However, there may be occasions when some of the information featured may contain incomplete data, typographical errors or inaccuracies. Any errors are wholly unintentional and we apologise if erroneous information is reflected in merchandise price or item availability. We present our content ‘as is’ and make no claims to its accuracy, either expressed or implied. We reserve the right to amend errors or to update product information at any time without prior notice.

Website Access

Given the unpredictability of technology and the online environment, Marine Super Store does not warrant that the function or operation of this website will be uninterrupted or error-free, that defects will be corrected, or that this site or the server that makes it available will be free of viruses or other harmful elements. Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction. As a visitor to, and user of this website, you must assume full responsibility for any costs associated with the servicing of equipment employed in connection with your use of our site. In effect, you agree that your access will be subject to these terms and conditions and that such access is undertaken at your own risk. Marine Super Store Limited shall not be liable for damages or losses of any kind which you may incur from your use of or inability to access this site.

Your Account

If you use the website, it is your responsibility to ensure the confidentiality of your account and password and that no unauthorised persons have access to them. You agree to accept responsibility for all activities that occur under your account or password. You should let us know immediately if you believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.

Please ensure that your personal details are up-to-date and inform us immediately of any changes to the information that you provided when registering.

Electrobond reserves the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, you will not be charged.

Events outside our control

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.

Complaints

We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise: please contact us if you have any complaints or comments.

VAT

VAT is charged on all UK orders. Order to countries outside the UK are exempt from VAT if products are dispatched and delivered to the country in question.

Any order that leaves the UK will now be sent EXCLUDING VAT. Your order will be likely subject to import duties and taxes which are applied by the destination’s local authorities. We have no control over these charges, and cannot predict their amount.

All queries relating to VAT should be made to the HM Customs on 0845 010 9000.

By using our website and purchasing our products, you acknowledge that you have read, understood, and agreed to these terms and conditions. Please review them carefully before proceeding with any transactions.